Visitor
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2 Messages
Correct wifi password not being recognized
Some devices will not connect and show wifi password as I correct, but it has been entered correctly.
Visitor
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2 Messages
Some devices will not connect and show wifi password as I correct, but it has been entered correctly.
XfinityDena
Official Employee
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3.5K Messages
3 years ago
I am sorry to hear that you are getting this error message. I have had this same error happen and to resolve rebooting my modem or changing the password will assist with connection. To change your WiFi password the link: https://www.xfinity.com/support/articles/view-change-wifi-password is helpful. I also wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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Jl922
New Poster
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4 Messages
3 years ago
Same issue with me. I have rebooted my gateway and all pods. I don't want to reset my password for every IoT device I have--I just want the system to work properly. Any advice?
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user_592de7
Visitor
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3 Messages
3 years ago
Having the same issue - getting Incorrect Password, but only when the pods are plugged in. Pods unlugged and it works fine directly with the gateway.
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tomxb
Visitor
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1 Message
3 years ago
I had the same issue yesterday and it seem to resolve itself on its own today. I suspect it’s an issue with Comcast’s system and then I willing to talk about it. I agree changing your password is not a good option. I have 33 devices connected.
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Jl922
New Poster
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4 Messages
3 years ago
In my case, it seems the 6 Ghz backhaul band on our rented Xfinity gateway stopped working for some reason. After a lot of back and forth with customer service, I finally reached someone who did not treat me like an idiot (did you change your password?) and was able to agree to swap out the rented gateway for a new one. It would take a week (3 to 4 business days) have to xfinity come to do it, so I'm headed to an xfinity store later to do the swap myself.
My xfi pods had a habit of dropping out, and plugging them back in was often a case of whack-a-mole. I'm hoping a new gateway with a functioning backhaul will solve the problem. If not, I just purchased a triband Netgear mesh extender that I'll try instead.
(edited)
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user_cf833b
Visitor
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2 Messages
3 years ago
I separated the two bands and created a new 5ghz SSID, kept the original credentials on the 2.4ghz network. Seems to be ok for now at least on most devices, at least they are connected. Issue seems to mostly affect iOS devices.
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user_24ed5c
Visitor
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1 Message
2 years ago
I am having the same problem. It’s been going on for months now with no resolve. I speak to someone and it helps for a day or two then back to no connection. I spoke to someone yesterday and they told me that I shouldn’t have any more issues and I’m on a 24 hour watch for any holes in my connection to get fixed. Got home from work, not working again. I see that there are plenty of people going through this, I don’t understand why it can’t get fixed. I don’t want to change my password anymore then have to update all my devices. Obviously that is a temporary fix. I need to know the issue and how to fix it for good.
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