Visitor
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5 Messages
Continuous Xfinity connection issues
Once again I have unplugged the Xfinity router to restore connection. Why am I having to do this every day!?
Visitor
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5 Messages
Once again I have unplugged the Xfinity router to restore connection. Why am I having to do this every day!?
EG
Expert
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121.7K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityTommy
Official Employee
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3.2K Messages
3 hours ago
We are here to help user_tk6zqt. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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