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Wednesday, May 4th, 2022 12:10 PM

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Continued outages, even after tech visit

In this post here I detailed issues we were having re: our line, which seemed to be fixed by replacing a barrel extension. At the time, all power was in the ideal range: downstream at ~0, upstream at ~42.

Within 8 hours we've had 2 more sustained outages, with our current stats still showing just-barely-acceptable downstream/upstream (off by ~10 from ideal in each case). We have a new XV7 router/modem on the way (giving up on my own modem) to try to eliminate one source of issues.

Any thoughts about how a setup could revert, so quickly, after a tech has just visited and gotten the system to an acceptable state?

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 37 651000000 Hz -11.2 dBmV 38.1 dB 7132785 5998735
2 Locked QAM256 13 507000000 Hz -9.6 dBmV 39.6 dB 7171867 6049318
3 Locked QAM256 14 513000000 Hz -10 dBmV 39.4 dB 7492730 6544700
4 Locked QAM256 15 519000000 Hz -9.8 dBmV 39.5 dB 7738543 6935040
5 Locked QAM256 16 525000000 Hz -9.9 dBmV 39.4 dB 7353715 6141366
6 Locked QAM256 17 531000000 Hz -9.4 dBmV 39.5 dB 7397480 6327423
7 Locked QAM256 18 537000000 Hz -9.5 dBmV 39.3 dB 7448503 6341137
8 Locked QAM256 19 543000000 Hz -9.2 dBmV 39.4 dB 7800539 6783755
9 Locked QAM256 20 549000000 Hz -9.6 dBmV 39.2 dB 7446869 6341454
10 Locked QAM256 21 555000000 Hz -9.4 dBmV 39.3 dB 7390918 6245949
11 Locked QAM256 22 561000000 Hz -10 dBmV 39 dB 7808728 6686596
12 Locked QAM256 23 567000000 Hz -9.6 dBmV 39.2 dB 7900632 7149294
13 Locked QAM256 24 573000000 Hz -10.6 dBmV 38.7 dB 7213296 5918187
14 Locked QAM256 25 579000000 Hz -10.1 dBmV 38.9 dB 7391795 6279454
15 Locked QAM256 26 585000000 Hz -10.7 dBmV 38.6 dB 7327388 6138397
16 Locked QAM256 27 591000000 Hz -9.6 dBmV 39 dB 7407024 6267468
17 Locked QAM256 28 597000000 Hz -10.7 dBmV 38.5 dB 7288010 6092010
18 Locked QAM256 29 603000000 Hz -10.7 dBmV 38.5 dB 7203950 5929869
19 Locked QAM256 30 609000000 Hz -11.5 dBmV 38.1 dB 7534560 6341202
20 Locked QAM256 31 615000000 Hz -10.8 dBmV 38.3 dB 7308818 6133627
21 Locked QAM256 32 621000000 Hz -11.6 dBmV 37.7 dB 7170293 5855897
22 Locked QAM256 33 627000000 Hz -11.5 dBmV 37.8 dB 7226316 5931831
23 Locked QAM256 34 633000000 Hz -12.5 dBmV 37.4 dB 7205773 5925951
24 Locked QAM256 35 639000000 Hz -11.5 dBmV 38 dB 7321807 6103268
25 Locked QAM256 36 645000000 Hz -10.9 dBmV 38.1 dB 7273159 6024666
26 Locked QAM256 38 657000000 Hz -12 dBmV 37.7 dB 7365482 6144780
27 Locked QAM256 39 663000000 Hz -11.8 dBmV 37.8 dB 7051719 5530306
28 Locked QAM256 40 669000000 Hz -11.4 dBmV 38 dB 7261633 5940381
29 Locked QAM256 41 675000000 Hz -12 dBmV 37 dB 7333929 6105399
30 Locked QAM256 42 681000000 Hz -12 dBmV 37.6 dB 7431464 6192496
31 Locked QAM256 43 687000000 Hz -11.1 dBmV 38 dB 7186544 5771980
32 Locked QAM256 44 693000000 Hz -11.3 dBmV 37.9 dB 7412399 6128219
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 16400000 Hz 51 dBmV
2 Locked ATDMA 3 5120 Ksym/sec 22800000 Hz 52 dBmV
3 Locked ATDMA 4 5120 Ksym/sec 29200000 Hz 52 dBmV
4 Locked ATDMA 5 5120 Ksym/sec 35600000 Hz 52.5 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

This conversation has been merged. Please refer the main conversation:

Constant Disconnects

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