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user_wjz2n9
1st Topic

Visitor

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2 Messages

Wednesday, June 11th, 2025 10:19 PM

continual "return equipment" text messages

I moved to a new location and have since been getting continual text messages telling me to return my Xfinity equipment. I have NO Xfinity equipment! The returns page on my account does not show any Xfinity equipment; the device section is blank; there is nothing to return! How do I get these incessant test messages to stop??

Question

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Updated 

20 hours ago

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EG

Expert

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111K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMartyR

Official Employee

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2.2K Messages

1 day ago

 

user_wjz2n9 Thanks for reaching out! It sounds like there could be lingering equipment tied to your previous account after moving. We can have a look for you. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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user_wjz2n9

Visitor

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2 Messages

I have NO Xfinity equipment tied to a previous account. Years and years ago I used an Comcast modem, but when I bought my own modem I returned the rental modem to Comcast. I have absolutely no Xfinity/Comcast equipment! Yet I get these incessant text messages telling me to return my equipment! Please make it stop.

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21 hours ago

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XfinityAlyssaA

Official Employee

 • 

1.9K Messages

We are happy to look into your concerns further. It is possible that the modem was not processed properly when it was returned to the warehouse or the account didn't update properly on the back end but that's something we can definitely take care of. To get started, can you please send us a Direct Message with your name and the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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20 hours ago

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