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tlc88
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Fri, Nov 13, 2020 1:00 PM

Continual drops

We are experiencing several drops during the day in our Internet. We have all good cat 6 Cable through the house. Modem is compatible. Everything inside the house seems to be fine. The upstream light on the modem flashes green instead of solid and I’m seeing a lot of T3 and T4 timeouts. I’m also seeing a lot of posts from other people having the same issue with Comcast. Would really like to get this resolved as it’s been happening for several months now.

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EG

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86.5K Messages

6 m ago

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec.

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?


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