contact information for escalation

I have a complete loss of Xfinity Internet service. An Xfinity field technician was at my home today and repaired the cable connection at the street, but service remains completely down. The technician advised that the remaining problem is with Comcast/Xfinity network equipment upstream from my home and that another visit may not occur for two business days.

This is not an unresolved modem, gateway, Wi-Fi, or inside-wiring issue. The field technician has already diagnosed an outside-plant/network problem.

I work entirely from home and depend on this connection for my business. I am requesting that this be escalated immediately to the appropriate line/network/outside-plant maintenance team rather than treated as a routine residential technician appointment.

Please review today's technician notes, confirm that a maintenance ticket has been opened, provide the ticket/reference number, and determine whether the repair can be expedited or dispatched today.