2 Messages
Constantly losing internet connection, only briefly, then connection restored - this has been going on for a few months
Intermitent, but persistent interruptions to my service. We've run all the diagnostics in the app and even had service to the house. The last guy changed the service line from the box in the backyard to the house. However, the problem persists. From my command prompt, I ran a couple of tests ping -n 100 www.google.com. This test of 100 packets had a loss of 19%. I also ran a test to the modem itself ping 10.0.0.1 -t and the result was a 0% loss. This has been a very frustrating issue, and I'm looking for what I need to do to solve the issue I'm having.
EG
Expert
•
114.6K Messages
15 hours ago
The connection quality is terrible ! You should get the techs involved again until things get fixed properly. Bear in mind that if the premises-facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it up to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.
Good luck !
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