New Poster
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3 Messages
constantly dropping
I have got to reset my router no less than 5 times every few hours...it is not my router,wires or anything on my end...I am so over all this,I pay entirely to much money to have issues like this,,customer service is useless and I just had them out here running new cable and boxes and all that...I have tried any and all troubleshooting tips,nothing will work more than a few hours at a time...im beyond frustrated, comcast really needs to get it together since I know I am not the only one having this exact issue,as I have read 100s of posts from other customers on different
sites and nobody can get any answers,comcast just wants to point the finger to anything or anyone besides themselves, so if anybody found anything to resolve this issue please share!!
sites and nobody can get any answers,comcast just wants to point the finger to anything or anyone besides themselves, so if anybody found anything to resolve this issue please share!!
Responses
Koschmar13
New Poster
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2 Messages
6 m ago
Hopefully someone will have a 'fix' for this issue soon.
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misstracihughes
New Poster
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3 Messages
6 m ago
things...as I said earlier,we pay entirely to much money to have these issues day after day,its been going on at least 3 months&progressively getting worse...never mind the fact all they want to do is send out a tech(again) and charge us for it!! I am looking at other options for my service,unfortunately there isnt alot of choices where I live. so if anyone has any suggestions how to remedy this situation, it will be greatly appreciated, by many,I am sure of that.
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schlabby
New Poster
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1 Message
6 m ago
I was having this exact same issue and called Comcast the last 2 days. They sent a refresh signal and told me everything was working okay. The next day the same issue. I work from home so this was super frustrating. I then was going through my Xfinity apps and recently Comcast added a hot spot to our network that was an open/pw free network for guests. I did not set this up or want it. Open the most recent version of the Xfinity app and go to Internet/Devices and then go to Home Hotspot and disable it. This 100% solved my issue. I hope it works for you. I was at my wit's end trying to see if we could get another provider ASAP.
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Koschmar13
New Poster
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2 Messages
6 m ago
It is fixed. I don't know how but I my router reset back to factory settings over night and now it's working properly. I have no idea why Comcast doesn't just tell us to do that in the first place but I am so so happy that I can work from home without interuptions.
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