misstracihughes's profile

New Poster

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3 Messages

Wed, Dec 9, 2020 9:00 AM

constantly dropping

I have got to reset my router no less than 5 times every few hours...it is not my router,wires or anything on my end...I am so over all this,I pay entirely to much money to have issues like this,,customer service is useless and I just had them out here running new cable and boxes and all that...I have tried any and all troubleshooting tips,nothing will work more than a few hours at a time...im beyond frustrated, comcast really needs to get it together since I know I am not the only one having this exact issue,as I have read 100s of posts from other customers on different
sites and nobody can get any answers,comcast just wants to point the finger to anything or anyone besides themselves, so if anybody found anything to resolve this issue please share!!

Responses

New Poster

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2 Messages

6 m ago

I'm having the same issue. I've called a few times and all they do is restart the modem. It's not the modem, I've restarted it a billion times and connection still gets lost. It's happened 10 times within the last 2 hours, by far the worst is been recently. The last tech I spoke to says they are throttling connections because of the increase of users (working from home/ teleschooling). They should be more focused on customer satisfaction instead of their bottom line. I'm seriously considering switching internet providers.
Hopefully someone will have a 'fix' for this issue soon.

New Poster

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3 Messages

6 m ago

I know I am so over it...last night I had to reboot 7 times in 90 min! I can't even call customer service because I get so aggravated with them talking to me like I am uneducated and not tried all the obvious
things...as I said earlier,we pay entirely to much money to have these issues day after day,its been going on at least 3 months&progressively getting worse...never mind the fact all they want to do is send out a tech(again) and charge us for it!! I am looking at other options for my service,unfortunately there isnt alot of choices where I live. so if anyone has any suggestions how to remedy this situation, it will be greatly appreciated, by many,I am sure of that.

New Poster

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1 Message

6 m ago

I was having this exact same issue and called Comcast the last 2 days. They sent a refresh signal and told me everything was working okay. The next day the same issue. I work from home so this was super frustrating. I then was going through my Xfinity apps and recently Comcast added a hot spot to our network that was an open/pw free network for guests. I did not set this up or want it. Open the most recent version of the Xfinity app and go to Internet/Devices and then go to Home Hotspot and disable it. This 100% solved my issue. I hope it works for you. I was at my wit's end trying to see if we could get another provider ASAP. 

New Poster

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2 Messages

6 m ago

It is fixed. I don't know how but I my router reset back to factory settings over night and now it's working properly. I have no idea why Comcast doesn't just tell us to do that in the first place but I am so so happy that I can work from home without interuptions. 

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