Constant Wifi Drops

• Gateway Model TG3482G  (ARRIS) Located on 1st floor (have wired access points on other side of 1st floor (Asus) and in basement (Deco) plus a wireless Netgear repeater (EX3700 on 3rd floor)
• Most devices connecting on 5GHz, 40 MHz
• Typically 4 bars for close access points and 2-3 bars for ones further away
• Right now my RSSI is -60 dBm but it ranges from -52 - 65 dBm
• Noise is in the -90 to -95dBm range
• All cable in the house is Cat 5e.  The home/wiring is 6 years old.
• Coax feed comes into the house and is split between Gateway and an Xfinity  XG1 v4 A DVR box.  
• Rest of house is fed by Cat 5e run from Gateway to Netgear 8 port Gig switch

Questions:

1. What type of WiFi devices are you using?

2. Where is the Comcast Gatwway located in your house?

3. What WiFi Frequency are you attemptiong to connect to (2.4Ghz or 5Ghz)?

4, What is the WiFi signal stenght as you ove around your house? The releative strenght can be gauged by the number of WiFi bars on your phone.

It would be nice if you ask for up/down logs if you could post how people can get them.  Remember most people can barely turn on the computer so .. they need a helping hand to find such things. 

So just for clarity, do the hardwired devices have the same problem at the same times that the WiFi devices do ?

Yes.  All hardwired access points home run back through the 8 port switch and through the Xfinity Gateway (ARRIS) shown as 322Base below. 

Here is my best effort diagram (critics please be kind).

Sorry for the delay.  

Using Speedtest.net wirelessly:

Ping - 13ms

Down - 367

Up - 41

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

The trace is fine. What about those signal stat figures ?

Thank you for this post.  Lots of good instruction here.  

Here is my Traceroute

Traceroute has started…

traceroute to e7010.dscg.akamaiedge.net (23.73.172.140), 64 hops max, 72 byte packets

 1  10.0.0.1 (10.0.0.1)  1.926 ms  2.258 ms  2.105 ms

 2  96.120.29.77 (96.120.29.77)  12.519 ms  12.040 ms  9.868 ms

 3  68.86.186.113 (68.86.186.113)  11.014 ms  10.908 ms  9.440 ms

 4  be-111-ar01.area4.il.chicago.comcast.net (162.151.92.121)  12.777 ms  11.329 ms  12.665 ms

 5  be-32221-cs02.350ecermak.il.ibone.comcast.net (96.110.40.53)  12.704 ms  13.959 ms  11.549 ms

 6  be-1213-cr13.350ecermak.il.ibone.comcast.net (96.110.35.38)  12.391 ms  12.513 ms  12.785 ms

 7  be-301-cr12.chicago.il.ibone.comcast.net (96.110.38.210)  11.359 ms  12.079 ms  12.250 ms

 8  be-1112-cs01.chicago.il.ibone.comcast.net (96.110.36.33)  12.870 ms  14.023 ms  11.678 ms

 9  be-1111-cr11.chicago.il.ibone.comcast.net (96.110.36.18)  12.457 ms  12.011 ms  12.742 ms

10  be-301-cr12.56marietta.ga.ibone.comcast.net (96.110.37.161)  29.762 ms  29.769 ms  30.716 ms

11  be-1112-cs01.56marietta.ga.ibone.comcast.net (96.110.34.209)  29.974 ms  32.077 ms  39.123 ms

12  be-1102-cr02.56marietta.ga.ibone.comcast.net (96.110.32.70)  29.841 ms  31.793 ms  30.868 ms

13  be-11491-pe04.56marietta.ga.ibone.comcast.net (68.86.83.178)  30.072 ms  29.543 ms  36.577 ms

14  66.208.228.42 (66.208.228.42)  35.906 ms  30.073 ms  30.424 ms

15  ae7.qts-atl.netarch.akamai.com (23.203.144.138)  37.174 ms  35.053 ms  31.732 ms

16  a23-73-172-140.deploy.static.akamaitechnologies.com (23.73.172.140)  28.948 ms  29.883 ms  28.226 ms

Here is my event log.