New Poster
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1 Message
constant re-registration
For the past few months, xfinity has required me to re-register my modem every two weeks. This is a new phenomena. It is very annoying as it always happens early in the morning when I am trying to read the news and check my email. The really annoying thing is that once I follow the procedure xfinity requires to register, It takes 10 minutes for the registraion to take effect. I don't understand why it takes so long. In this age of fast connections and almost instant logins, having to wait 10 minutes is completely unsatisfactory. Can someone please explain why I am constantly being un-registered? As I mentioned, this problem is recent. I have been an xfinity subscriber for many years without this problem
EG
Expert
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111.5K Messages
5 years ago
Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete.
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