Visitor
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1 Message
Constant ping spikes now internet completely dropping
Throughout the entire time I've had Xfinity internet, I've tolerated occasional ping spikes of over 500ms, about once every 30 minutes, because it only really mattered while I was gaming. Recently, this problem has worsened to the point where I have no internet connection at all during these occasional spikes, and they persist longer now about 10 seconds now. I need to speak to a real person about this. Please help.
XfinityQuemekia
Official Employee
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203 Messages
3 days ago
Hello @Hayden_Ehrhardt I appreciate you being a part of our Xfinity community forum. I'm sorry to hear about the issues you've been having with your internet, I know how important a steady connection is in for our everyday needs. Have you tried any troubleshooting? If not here's a good a few things to check out: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0.
Let me know if this helps.
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EG
Expert
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111K Messages
3 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section.
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