Constant Ping Issues

TippinFam, Hi there! Thanks for taking the time out of your day to reach out. As someone who depends on services every day for my work and business, I can understand the inconvenience caused to have consistent ping issues. I am sorry to learn about this experience. You've reached the right team. Over social media, we are dedicated group of experts who can get this fixed once and for all. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.