6 Messages
Constant packet loss while on ethernet
For the past week, I've been experiencing constant packet loss (ranging from 1%-5%) while playing Valorant. I've tested other games and it seems to be most noticeable on Valorant. I've done multiple attempts troubleshooting/identifying the problem such as restarting my gateway, removing devices from the wifi, and running packet loss tests online, but I have yet to find a solution. I have also tracerouted Google and the Valorant server that I play on. The results after tracerouting Google seemed to be fine but I am not so sure with the results on Valorant as a majority of the packets were not received. If I could get some help with this issue I would greatly appreciate it.
XfinityDena
Official Employee
•
2.3K Messages
1 month ago
I am sorry to hear about your packet loss @rockbas07
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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