Constant packet loss from modem
My problem: I am getting constant packet loss from my comcast connection. This makes gaming and streaming video very frustrating. I rubberband in video games constantly and I drop video constantly when I am trying to stream video on Twitch.
I have plugged my laptop directly into my modem and run a PingPlotter test to see where I'm running into issues. Below are the results:
This is directly into the modem, which is connected directly to the coaxial cable coming through my wall from outside: https://imgur.com/rO9qcHQ
This is after i tried a factory reboot of the modem: https://imgur.com/WCNQj9H
I talked to a comcast support tech who told me that it was a fault with my modem, which makes no sense to me. The modem is a Netgear CM500, it's on the approved list of Xfinity supported routers. This is the only modem I've ever had at this address, and it's also always had this latency issue since I installed it, brand new.
Can anyone help me track this down and figure out where the fault is actually coming from?