Visitor
•
2 Messages
Constant Outages
I am getting same outages. This is lost money and it’s the third day in a row. I am telling my employees: roughly 200, to NOT use Xfinity. It’s too dangerous
Visitor
•
2 Messages
I am getting same outages. This is lost money and it’s the third day in a row. I am telling my employees: roughly 200, to NOT use Xfinity. It’s too dangerous
EG
Expert
•
111.5K Messages
1 month ago
First. When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
1
0
EG
Expert
•
111.5K Messages
1 month ago
OK, I'm going to escalate this issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They can check in on things for you. Good luck !
0
0
XfinityMarshante
Official Employee
•
209 Messages
1 month ago
Hello @user_knqlqk, Thank you for reaching out and informing us about your ongoing service interruptions. I would be glad to take a close look and see what the cause may be. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0