Visitor
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2 Messages
Constant outages
We have been dealing with constant intermittent outages (lasting at least an 1/2 hr or more), making it hard to do our work.
Visitor
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2 Messages
We have been dealing with constant intermittent outages (lasting at least an 1/2 hr or more), making it hard to do our work.
XfinityEricB
Official Employee
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2.5K Messages
3 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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112.8K Messages
3 months ago
The concern is not "accessibility / disability" help related............ Topic moved here to the Home Networking help section.
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EG
Expert
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112.8K Messages
3 months ago
@user_l4bdd3
When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
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user_l4bdd3
Visitor
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2 Messages
3 months ago
Sometimes they are reported outages sometimes not.
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EG
Expert
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112.8K Messages
3 months ago
@user_l4bdd3
OK, what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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KAG7458
Visitor
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1 Message
1 month ago
Constant outages…..all day, all night. Random, of course, in the middle of a sentence of an important lecture or while I’m trying to send an urgent reply. I am so frustrated with Xfinity, and their nonexistent customer service. Does a human even work there?
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EG
Expert
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112.8K Messages
1 month ago
@KAG7458
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. Dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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