Visitor
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2 Messages
Constant outages
We have been dealing with constant intermittent outages (lasting at least an 1/2 hr or more), making it hard to do our work.
Visitor
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2 Messages
We have been dealing with constant intermittent outages (lasting at least an 1/2 hr or more), making it hard to do our work.
XfinityEricB
Official Employee
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2.3K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.8K Messages
2 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the Home Networking help section.
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EG
Expert
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110.8K Messages
2 days ago
@user_l4bdd3
When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
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user_l4bdd3
Visitor
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2 Messages
2 days ago
Sometimes they are reported outages sometimes not.
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EG
Expert
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110.8K Messages
2 days ago
@user_l4bdd3
OK, what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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