Visitor
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1 Message
Constant Outages
There's been over a dozen outages during peak working hours in the Wilmington, IL area. Personally, I work from home and this is costing me PTO. What is the reason for these outages and when will we no longer have outages?
EG
Expert
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110.7K Messages
23 days ago
First. When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityAlfonso
Official Employee
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1.7K Messages
22 days ago
Hello DisgruntledCustomer thank you so much for taking the time to reach us here on our Xfinity Forums. Service interruptions can happen for a variety of reasons, but when these do occur, we do provide as much information as possible via our Xfinity Status Center. When troubleshooting on your own, we have a very helpful Internet Troubleshooting Guide that can help resolve common issues and concerns.
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EG
Expert
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110.7K Messages
22 days ago
@DisgruntledCustomer
Were you able to find any outage info on that site or in the app ?
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