D

Visitor

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1 Message

Wednesday, May 7th, 2025 6:01 PM

Constant Outages

There's been over a dozen outages during peak working hours in the Wilmington, IL area. Personally, I work from home and this is costing me PTO. What is the reason for these outages and when will we no longer have outages?

Expert

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110.7K Messages

23 days ago

First. When these outages occur, are they being officially indicated here with any info about them ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

Official Employee

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1.7K Messages

22 days ago

Hello DisgruntledCustomer thank you so much for taking the time to reach us here on our Xfinity Forums. Service interruptions can happen for a variety of reasons, but when these do occur, we do provide as much information as possible via our Xfinity Status Center. When troubleshooting on your own, we have a very helpful Internet Troubleshooting Guide that can help resolve common issues and concerns.  

 

Expert

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110.7K Messages

22 days ago

@DisgruntledCustomer 

Were you able to find any outage info on that site or in the app ?

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