Visitor
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2 Messages
Constant Outage issues
How do I get someone to answer me why we've had 7 outages lasting an hour or more in the last 21 days? If this is going to continue, or if I can't get a straight answer, I'm finding a different ISP because this is impacting my wife's employment and costing us significantly with every outage. The customer service here is absolute garbage, and it won't even let me speak to a human being.
EG
Expert
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117.8K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJon
Official Employee
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1.4K Messages
6 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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