Constant Outage issues

How do I get someone to answer me why we've had 7 outages lasting an hour or more in the last 21 days? If this is going to continue, or if I can't get a straight answer, I'm finding a different ISP because this is impacting my wife's employment and costing us significantly with every outage. The customer service here is absolute garbage, and it won't even let me speak to a human being.