The past 1-2 months I've had reoccurring frequent internet drops. Almost throughout 2019/2020 I've had no major issues... We've not touched our lines in anyway.
I'm wondering if anyone can point out the issue in my up/downstream signals, because I'm almost sure it's that. I just had a tech out yesterday to check but all he really did was immediately change my room's line with a digital signal booster and waited for the internet to come back up. Didn't even bother to check out my box outside to see if there was any issues / interference.
If anyone can explain to me what might be the problem, I will most likely have to call another tech the refer him to this.
Downstream
|
Channel Bonding Value |
Index |
20
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
46
|
47
|
48
|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Frequency |
507 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
651 MHz
|
657 MHz
|
663 MHz
|
669 MHz
|
675 MHz
|
850000000
|
SNR |
39.1 dB
|
38.9 dB
|
38.9 dB
|
38.8 dB
|
39.0 dB
|
38.8 dB
|
38.6 dB
|
38.8 dB
|
38.1 dB
|
38.4 dB
|
38.5 dB
|
38.5 dB
|
38.6 dB
|
38.6 dB
|
38.6 dB
|
38.5 dB
|
38.6 dB
|
38.6 dB
|
38.5 dB
|
38.4 dB
|
38.3 dB
|
38.2 dB
|
38.1 dB
|
38.5 dB
|
38.3 dB
|
38.3 dB
|
38.0 dB
|
37.9 dB
|
37.9 dB
|
37.8 dB
|
37.3 dB
|
35.8 dB |
Power Level |
1.0 dBmV
|
0.8 dBmV
|
0.8 dBmV
|
1.0 dBmV
|
1.2 dBmV
|
0.9 dBmV
|
0.4 dBmV
|
0.1 dBmV
|
0.0 dBmV
|
0.1 dBmV
|
0.3 dBmV
|
0.2 dBmV
|
0.1 dBmV
|
0.1 dBmV
|
0.1 dBmV
|
0.5 dBmV
|
0.7 dBmV
|
0.7 dBmV
|
0.8 dBmV
|
-1.2 dBmV
|
-1.1 dBmV
|
0.7 dBmV
|
0.4 dBmV
|
0.4 dBmV
|
0.6 dBmV
|
0.5 dBmV
|
0.7 dBmV
|
-1.3 dBmV
|
-1.4 dBmV
|
-1.7 dBmV
|
-1.5 dBmV
|
-4.7 dBmV
|
Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
|
EG
Expert
•
111.5K Messages
4 years ago
Those stats are o/k / in spec. Please also post the upstream power level numbers.
1
0
EG
Expert
•
111.5K Messages
4 years ago
Everything is good !
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
Are there any modem RF error log entries being shown ? If so, please post them as well in their entirety (copy and paste them, don't post a screenshot) but redact the CM MAC and the CMTS MAC addresses for your privacy. They are considered to be personal information. Personally identifying information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically.
8
0