Visitor
•
1 Message
constant internet drops daily
How can I reach a technician to help solve my constant internet drops every single day. The modem logs show that this is an ISP issue
Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 13 597000000 Hz 2.2 41.1 28237 9125
2 Locked QAM256 2 531000000 Hz 3.3 41.7 35715 10966
3 Locked QAM256 3 537000000 Hz 3.2 41.6 34975 10364
4 Locked QAM256 4 543000000 Hz 3.1 41.5 31011 10020
5 Locked QAM256 5 549000000 Hz 3 41.5 30463 9560
6 Locked QAM256 6 555000000 Hz 3.2 41.6 29021 9480
7 Locked QAM256 7 561000000 Hz 3 41.5 29758 9416
8 Locked QAM256 8 567000000 Hz 2.9 41.4 30907 9254
9 Locked QAM256 9 573000000 Hz 2.6 41.3 31457 9210
10 Locked QAM256 10 579000000 Hz 2.6 41.2 30940 8867
11 Locked QAM256 11 585000000 Hz 2.3 41.2 28271 8657
12 Locked QAM256 12 591000000 Hz 2.3 41.2 27583 8368
13 Locked QAM256 14 603000000 Hz 2.2 41.1 26516 8149
14 Locked QAM256 15 609000000 Hz 1.9 40.9 28417 7812
15 Locked QAM256 16 615000000 Hz 2.1 41 27940 8031
16 Locked QAM256 17 621000000 Hz 2.1 40.9 25961 7615
17 Locked QAM256 18 627000000 Hz 1.8 40.7 25819 7562
18 Locked QAM256 19 633000000 Hz 1.8 40.7 24712 7214
19 Locked QAM256 20 639000000 Hz 1.7 40.5 22981 6832
20 Locked QAM256 21 645000000 Hz 1.8 40.6 42044 11480
21 Locked QAM256 22 651000000 Hz 1.5 40.4 32556 10211
22 Locked QAM256 23 657000000 Hz 1.6 40.4 33733 10449
23 Locked QAM256 24 663000000 Hz 1.4 40.4 34264 10426
24 Locked QAM256 25 669000000 Hz 1.3 40.6 38478 11339
25 Locked QAM256 26 675000000 Hz 1.6 40.1 39291 11599
26 Locked QAM256 27 681000000 Hz 1.6 40.7 39626 11301
27 Locked QAM256 28 687000000 Hz 1.3 40.5 38652 10951
28 Locked QAM256 30 693000000 Hz 1.4 40.6 43233 12543
29 Locked QAM256 31 699000000 Hz 1.3 40.5 40868 12049
30 Locked QAM256 32 705000000 Hz 1.1 40.4 37874 11959
31 Locked QAM256 33 711000000 Hz 1 40.4 38535 11394
32 Not Locked Unknown 0 0 Hz 0.0 0.0 0 0
Event Log
Time Priority Description
Fri Aug 15 08:50:52 2025 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:51 2025 Notice (6) TLV-11 - unrecognized OID;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:39 2025 Notice (6) Honoring MDD; IP provisioning mode = IPv6
Fri Aug 15 08:50:31 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:19 2025 Warning (5) ToD request sent - No Response received;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:19 2025 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:19 2025 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:19 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:18 2025 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:18 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:16 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:16 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:16 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:15 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:15 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:14 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:50:08 2025 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:59 2025 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 6 7 8 10; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:56 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:44 2025 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:44 2025 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:44 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:41 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:40 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:36 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:28 2025 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 6 8 10; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:24 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:08 2025 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:08 2025 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:49:08 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:58 2025 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 6 10; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:56 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:49 2025 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:49 2025 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:49 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:49 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:48 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:35 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:28 2025 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
Fri Aug 15 08:48:25 2025 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: “Personal Information”];CMTS-MAC=[Edited: “Personal Information”];CM-QOS=1.1;CM-VER=3.1;
XfinityRichard
Official Employee
•
2.3K Messages
9 days ago
Hi there, @user_v8lkim Thanks for reaching out to us on the Forums! We know how frustrating it is to be experiencing connectivity issues with your service. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
0
0
EG
Expert
•
112.8K Messages
8 days ago
@user_v8lkim @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0