9 Messages
Constant internet dropouts, multiple tech visits
I have been a customer for over a year now, and i have never had a worse provider.
you call and they blame it on the modem.
Thing is, this is my 3rd xb8 modem, so they cant blame it on that anymore.
Every time i tell the tech, or support, that my upstream channels and downstream channels disappear, unbond, become not locked, power levels fluxuate constantly, they act like they dont know what i mean.
I am going crazy trouble shooting this myself, to the point the regional manager here gave me his number and was watching my modem for a month and he saw nothing except "weird signals"
its not ddos or anything.
The internet constantly disconnects, and when it does, my power levels drop, my channels become not locked.
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Channel ID |
17
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
10
|
12
|
13
|
14
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
33
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|||||||||||||||||
| Frequency |
399 MHz
|
303 MHz
|
309 MHz
|
315 MHz
|
321 MHz
|
327 MHz
|
333 MHz
|
339 MHz
|
345 MHz
|
351 MHz
|
357 MHz
|
363 MHz
|
369 MHz
|
375 MHz
|
381 MHz
|
540000000
|
|||||||||||||||||
| SNR |
41.8 dB
|
41.8 dB
|
41.7 dB
|
41.7 dB
|
41.7 dB
|
41.9 dB
|
41.8 dB
|
40.6 dB
|
41.8 dB
|
41.8 dB
|
41.9 dB
|
42.0 dB
|
42.0 dB
|
41.9 dB
|
42.0 dB
|
41.6 dB
|
|||||||||||||||||
| Power Level |
0.7 dBmV
|
0.4 dBmV
|
0.4 dBmV
|
0.6 dBmV
|
0.5 dBmV
|
0.5 dBmV
|
0.6 dBmV
|
0.8 dBmV
|
0.5 dBmV
|
0.6 dBmV
|
0.7 dBmV
|
1.1 dBmV
|
1.1 dBmV
|
0.9 dBmV
|
1.0 dBmV
|
0.7 dBmV
|
|||||||||||||||||
| Modulation |
256 QAM
|
256 QAM
|
Unknown
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
Unknown
|
256 QAM
|
256 QAM
|
OFDM
|
|||||||||||||||||
|
Upstream
|
Channel Bonding Value | ||||
| Channel ID |
25
|
0
|
0
|
0
|
|
|---|---|---|---|---|---|
| Lock Status |
Locked
|
||||
| Frequency |
35 MHz
|
||||
| Symbol Rate |
5120
|
||||
| Power Level |
36.3 dBmV
|
||||
| Modulation |
QAM
|
||||
| Channel Type |
ATDMA
|
||||
| CM Error Codewords | ||||||||||||||||||||||||||||||||
| Channel ID |
17
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
10
|
12
|
13
|
14
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
1365093896
|
331257814
|
0
|
333126233
|
333331259
|
0
|
329040609
|
329146050
|
333521084
|
333629079
|
333720640
|
331088906
|
329537194
|
293789501
|
217934891
|
215713556
|
216919284
|
214644858
|
214555642
|
216843703
|
0
|
214857706
|
129474679
|
131721763
|
131737396
|
104749390
|
104791080
|
107042196
|
107128867
|
71884851
|
71944020
|
1365093896
|
| Correctable Codewords |
0
|
5839
|
0
|
16949
|
48244
|
55675
|
11951
|
14858
|
17637
|
16267
|
13505
|
14903
|
12256
|
37850
|
56386
|
31926
|
47261
|
37196
|
2766
|
2149
|
9399
|
26458
|
1206
|
1005
|
928
|
925
|
1186
|
1037
|
817
|
839
|
924
|
0
|
| Uncorrectable Codewords |
49700
|
8851
|
21767
|
55719
|
101888
|
75642
|
43642
|
55059
|
60316
|
52326
|
37853
|
48245
|
43741
|
103976
|
50737
|
5966
|
72541
|
71496
|
9441
|
4716
|
34777
|
75884
|
1019
|
815
|
787
|
837
|
971
|
867
|
815
|
840
|
876
|
49700
|
Knees
9 Messages
9 months ago
and here are stats about 30 minutes after posting earlier
0
0
Aceq2jot
Contributor
•
183 Messages
9 months ago
What is your DHCP lease time? I have had the same problems for a few months and looked and my ip4 lases time is around 2 hrs. so every two hrs. I lose connection.
(edited)
2
0
Knees
9 Messages
9 months ago
im not sure why support instantly answers other peoples posts when theyre available to see, but they just ignore mine.
1
0
EG
Expert
•
117.2K Messages
9 months ago
@Knees
FWIW. IP lease times can not cause power level fluctuations and the unbonding of channels. This sounds like a line / connection quality problem. There are a fair number of uncorrected bit errors. There may be some spurious noise ingressing the line(s) somewhere. I would consider getting a tech visit to investigate this. Good luck !
1
0
EG
Expert
•
117.2K Messages
9 months ago
Not sure what you mean by "not secure". The UI pages are on the LAN, which has a private, non-internet routable IP address. How is security a factor anyway ?
And seeing intermittent channels may be caused by the unbonding of channels due to a signal quality problem as stated.
(edited)
1
0
EG
Expert
•
117.2K Messages
9 months ago
In all fairness, there may be a new firmware glitch with the XB8 that is causing channels not to appear intermittently. You do have some weak downstream channels there.
(edited)
1
0
Aceq2jot
Contributor
•
183 Messages
9 months ago
I finally got a level 3 agent after a year of probs. I had squirrel damage from the drop to my house and then they ran new line into my house but the tech also found problems on my line. so now I have a temp drop skipping some of the cable in the alley. It is sad when I use spedtest.net as I hit 500mbps and then the needle goes backwards!! Sad when I have been paying for 13.gbps for decades!!
1
0