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Constant Internet disconnects. Worst at night around 10pm ct
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Internet seems to go out for a couple of seconds and then reconnects sometimes other times I need to restart the modem swapped out the newest gateway for a Nighthawk CM2000 to see if a third party modem would be better. Nothing has improved connectivity wise. We have also had two indoor tech visits and was then told to advance it to an outdoor tech, but our communication with them has been very lackluster during the past 3 tickets that have been put in. Also neighbors are having the same issue with their xfinity services.
Any help would be appreciated
Noticed errors in event logs and didnt know how to read them:
| Sun Apr 25 21:25:43 2021 | (Notice (6)) | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:25:43 2021 | (Notice (6)) | CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:25:28 2021 | (Critical (3)) | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:25:11 2021 | (Warning (5)) | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:25:00 2021 | (Critical (3)) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:22:19 2021 | (Notice (6)) | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:22:11 2021 | (Notice (6)) | CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:21:55 2021 | (Critical (3)) | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:21:47 2021 | (Warning (5)) | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| Sun Apr 25 21:21:36 2021 | (Critical (3)) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
EG
Expert
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118.3K Messages
5 years ago
Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
Is there a side-car router / WiFi in the mix here ?
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