Constant Internet Disconnections

My internet goes out multiple times a month either for a few minutes or hours. This has been happening for the past 3+ years. I remember last year or the year prior, the regional manager mailed out a letter apologizing for all the frequent outages. However, there have been a few times lately when I've had an outage on my end, but Comcast said the connection looks good, no reported outages, etc. I have also noticed on some occasions that the white light on my XB7 is lit, indicating no issues. My downstream and upstream signal levels also look fine from what I can tell. 

My XB7 is in bridge mode and when I contact Eero, they saw their logs indicate that the issue is with the ISP. I'd like to provide some dates/times and request that the Xfinity team dig deeper to see if they can determine what is causing these apparently localized connection issues. I'd also like to ask what is being done about the widespread monthly outages in my area that are reported in my app. I understand that some of them have been due to copper theft, but surely that can't be the only reason. I still receive a credit through the automated system, but that still isn't enough to make up for the inconvenience. 

Anyways, the most recent localize outage happened yesterday TWICE (5/24) around 6:50 PM PT ("Default route unreachable" according to eero). Some recent outages that I documented:

• 4/10/23 10:08 PM PT.
• 4/14/23 10:40 PM PT (4-hour outage, comcast-reported)
• 4/20/23 9:49 AM PT
• Comcast-reported outage: 5/7/23 6:47 AM. 

There have been plenty more, but I just got tired of documenting them honestly.