1 Message
Constant Intermittent Wifi Outages
For the past week my internet has been going out constantly throughout the day. Anytime I want to use the wifi for more than a few minutes I have to restart my modem. Even then, the wifi connection doesn't work for very long, so I end up restarting it several times a day.
EG
Expert
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110.9K Messages
1 year ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityThomasB
Official Employee
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2K Messages
1 year ago
Hello user_lwqni6,
Let's get this figured out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments
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EG
Expert
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110.9K Messages
1 year ago
@user_lwqni6
Did you have a chance to try that test ? Please respond right back here in your topic on these public help forums. Thank you !
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