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Friday, May 24th, 2024 3:24 AM

Constant Intermittent Internet Outages

Ive been with Xfinity for a long time and I've never had this persistent issue before. I've had a tech come and replace the modem, check cables and remove unnecessary splitters, cables, ETC. It still keeps happening after the tech gave the connection a "clean bill of health", when it obviously isn't doing good at all. I get great speeds when it is working, it just totally [Edited: "Language"] out whenever it wants. we cant stream anything, i cant play games. [Edited: "Language"], its gone out twice in the time it took me to write this. 

1 Message

5 months ago

I’m in the same boat.  Connection speeds are fantastic when it’s working but lately it’s been going out for hours at a time despite all troubleshooting attempts.  

Official Employee

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2K Messages

Hello, @KiwiMystic! Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.8K Messages

5 months ago

Hello Muncy333, intermittent issues are super annoying to deal with, but I can definitely review your account to see what's been done and what next steps we can take. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Expert

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106.9K Messages

5 months ago

@Muncy333 @KiwiMystic @XfinityThomasC @XfinityMarcos 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

1 Message

5 months ago

I have been getting great service since I started but, since the solar flares, things have slowed down a lot. Speed tests have flying colors but streaming stinks on ice. Now my Xfinity app tells me we have connection but with "outages" causing slowdowns. When I look for the outages there isn't any. All the modem cycling in the world isn't helping either.

Official Employee

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1.7K Messages

Hi @user_s9h5mx,
Thank you for reaching out. Sun outages can certainly affect service. It shouldn't last too long. How long is your service typically affected? Do you recall when the troubles first started?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

28 days ago

This has been happening to me now for the past 4-5 days.  I'm wondering if it's caused by the increased solar activity (I don't think it's the regular Sun Outages, which I've read about).  I just keep getting dropped from sites or live calls in Microsoft Teams, for example. The outage is very short - I get a message that whatever system I'm in at the time is "Trying to reconnect," and it usually does within moments.  But the disruptions are very... disruptive.  It's happenening to me maybe every 15 minutes all morning today. 

Contributor

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23 Messages

Been happening to me (and MANY others nationwide, if the posts on this forum are anything to go off of) for the past few weeks. Xfinity is useless--only wants to replace modems (which is not the problem) and then refuses to follow up with the network team even when they promise they will. They clearly have a network problem they're refusing to acknowledge.

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