Visitor
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1 Message
Constant high ping/latency on PS5 using ethernet and WIFI
As title says. I am experiencing high ping/latency on all games on ps5. I have the xb8 modem and the 2Gig plan. I have TP Link Deco mesh acting as a router connected to the Xfinity modem via Ethernet and have bridge mode on and checked with their support team and everything is good from their end. Issue happens regardless if I am connected via Ethernet or WIFI. Tried all troubleshooting and nothing worked! Had bridge mode on and off didn’t work! Replaced all cables nothing worked! Had 3 technicians come to my house and changed the underground line, the coaxial cable and modem. It worked for a couple of weeks than the same problem is happening again!
XfinitySean
Official Employee
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542 Messages
2 hours ago
Thanks for taking the time to reach out through our community forums, user_zihba8! As a fellow gamer, I apologize that you're running into consistent latency. To get a better idea of the issue, have you noticed this on any other devices in the home? Also, you mentioned that you have the Deco in between the gateway and the console. Do you still experience issues if the PS5 is connected directly to the XB8 via ethernet?
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