MJB1972's profile

New Poster

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1 Message

Friday, October 16th, 2020 11:00 PM

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Constant dropping

For the last week my internet will drop.  I have been in the middle of a game and it will drop. Multiple family members have been in Zoom meeting and getting dropped all the time.  We had gotten a message that they were upgrading, but has been a significant downgrade

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Expert

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111.5K Messages

5 years ago

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

New Poster

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1 Message

5 years ago

Did you try unplugging your modem, wait 5 minutes and plugging back in? I had similar problem and that worked for me.

Expert

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111.5K Messages

5 years ago

Most times that is a temporary work around because the modem re-ranges. It can't fix a physical / line / hardware / signal / connection quality problem. That takes *boots on the ground*.

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