Visitor
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1 Message
Constant Dropping internet service
Drops service all the time have reset and restarted over 50x and replaced modem. Use internet to monitor medical device gets real scarey sometimes
Visitor
•
1 Message
Drops service all the time have reset and restarted over 50x and replaced modem. Use internet to monitor medical device gets real scarey sometimes
EG
Expert
•
110.6K Messages
1 day ago
First. When these outages occur, are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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