Visitor
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2 Messages
Constant disruptions to internet and cable for several months
We have been having problems with both internet and cable for the last several months. Download speeds have been highly variable with internet frequently dropping out entirely. Multiple cable channels are pixelated, particularly the HD channels. We have done all of troubleshooting steps and this has not helped. We had a technician visit and he confirmed our equipment was working. He told us the issue is Comcast has been doing upgrades on the infrastructure around us. We'd like to know how long this will take as it has been dragging on for a LONG time.
XfinityThomasC
Official Employee
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3K Messages
11 hours ago
Hello, @user_wiwpxr could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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Brewzer420
2 Messages
9 hours ago
Same thing is happening to me as well. I even returned one modem and bought a different one, no change in the poor service. Before they claimed they upgraded my area, I was getting much faster download speeds. The performance of my internet is hot garbage and since I WFH I am not sure much longer i can deal with the slow downs and drops. If something doesn't change both my cable service and internet package will be getting cancelled. I refuse to pay $3000 a year for this nonsense.
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