A

Visitor

 • 

2 Messages

Wednesday, July 2nd, 2025 3:19 AM

constant disconnects

Frequent upload drops and disconnections on a wired connection especially during voice, gaming, or video calls. I've replaced my modem twice now, and am currently using an XB8. All cables have been upgraded, tested, and confirmed working. I have had a total of 6 technicians attempt to fix this issue, with zero progress being made. Below is a copy I made from the event logs of my xfinity gateway.

[OneWifi][8795]: Wifi VAP is set to down 2025/7/1 17:25:00 Notice
[OneWifi][8795]: WiFi radio radio3 is set to UP 2025/7/1 17:25:00 Notice
[OneWifi][8795]: Wifi VAP is set to down 2025/7/1 17:24:58 Notice
[OneWifi][8795]: WiFi radio radio2 is set to UP 2025/7/1 17:24:58 Notice
[OneWifi][8795]: Wifi VAP is set to down 2025/7/1 17:24:57 Notice
[OneWifi][8795]: WiFi radio radio1 is set to UP 2025/7/1 17:24:57 Notice
[OneWifi][8795]: Wifi VAP is set to down 2025/7/1 17:24:56 Notice
[OneWifi][8795]: WiFi radio radio3 is set to UP 2025/7/1 17:24:56 Notice
[OneWifi][8795]: Wifi VAP is set to down 2025/7/1 17:24:54 Notice
[OneWifi][8795]: WiFi radio radio2 is set to UP 2025/7/1 17:24:54 Notice
[OneWifi][8795]: WiFi radio radio1 is set to UP 2025/7/1 17:24:52 Notice
[OneWifi][8795]: WiFi radio radio3 is set to UP 2025/7/1 17:24:50 Notice
[OneWifi][8795]: WiFi radio radio2 is set to UP 2025/7/1 17:24:49 Notice
[OneWifi][8795]: WiFi radio radio1 is set to UP 2025/7/1 17:24:47 Notice
[OneWifi][8795]: WiFi radio radio2 is set to UP 2025/7/1 17:24:46 Notice
[OneWifi][8795]: WiFi radio radio1 is set to UP 2025/7/1 17:24:45 Notice
[OneWifi][8795]: WiFi radio radio3 is set to UP 2025/7/1 17:24:43 Notice
[OneWifi][8795]: WiFi radio radio2 is set to UP 2025/7/1 17:24:42 Notice
[OneWifi][8795]: WiFi radio radio1 is set to UP 2025/7/1 17:24:40 Notice
[OneWifi][8795]: Wifi VAP is set to down 2025/7/1 17:24:03 Notice

Channel ID
20
1
2
3
4
5
6
7
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
531 MHz
417 MHz
423 MHz
429 MHz
435 MHz
441 MHz
447 MHz
453 MHz
SNR
44.6 dB
45.1 dB
45.1 dB
45.0 dB
45.1 dB
45.1 dB
45.1 dB
45.3 dB
Power Level
10.2 dBmV
9.4 dBmV
9.4 dBmV
9.4 dBmV
9.6 dBmV
9.7 dBmV
9.7 dBmV
9.9 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM

The upstream does not display any information at all.

I have a PDF report with evidence of the ping spikes, and disconnects. 

Official Employee

 • 

3K Messages

5 days ago

Good evening, @Autolumi! We are happy to further help with your service. I understand that can be frustrating to go through so many steps and visit and for the issue to remain. I assure you we don't want that either! 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

 • 

2 Messages

1 day ago

issue is still happening. xfinity has done nothing to help me. 

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