Visitor
•
2 Messages
constant disconnects
Frequent upload drops and disconnections on a wired connection especially during voice, gaming, or video calls. I've replaced my modem twice now, and am currently using an XB8. All cables have been upgraded, tested, and confirmed working. I have had a total of 6 technicians attempt to fix this issue, with zero progress being made. Below is a copy I made from the event logs of my xfinity gateway.
| [OneWifi][8795]: Wifi VAP is set to down | 2025/7/1 17:25:00 | Notice |
| [OneWifi][8795]: WiFi radio radio3 is set to UP | 2025/7/1 17:25:00 | Notice |
| [OneWifi][8795]: Wifi VAP is set to down | 2025/7/1 17:24:58 | Notice |
| [OneWifi][8795]: WiFi radio radio2 is set to UP | 2025/7/1 17:24:58 | Notice |
| [OneWifi][8795]: Wifi VAP is set to down | 2025/7/1 17:24:57 | Notice |
| [OneWifi][8795]: WiFi radio radio1 is set to UP | 2025/7/1 17:24:57 | Notice |
| [OneWifi][8795]: Wifi VAP is set to down | 2025/7/1 17:24:56 | Notice |
| [OneWifi][8795]: WiFi radio radio3 is set to UP | 2025/7/1 17:24:56 | Notice |
| [OneWifi][8795]: Wifi VAP is set to down | 2025/7/1 17:24:54 | Notice |
| [OneWifi][8795]: WiFi radio radio2 is set to UP | 2025/7/1 17:24:54 | Notice |
| [OneWifi][8795]: WiFi radio radio1 is set to UP | 2025/7/1 17:24:52 | Notice |
| [OneWifi][8795]: WiFi radio radio3 is set to UP | 2025/7/1 17:24:50 | Notice |
| [OneWifi][8795]: WiFi radio radio2 is set to UP | 2025/7/1 17:24:49 | Notice |
| [OneWifi][8795]: WiFi radio radio1 is set to UP | 2025/7/1 17:24:47 | Notice |
| [OneWifi][8795]: WiFi radio radio2 is set to UP | 2025/7/1 17:24:46 | Notice |
| [OneWifi][8795]: WiFi radio radio1 is set to UP | 2025/7/1 17:24:45 | Notice |
| [OneWifi][8795]: WiFi radio radio3 is set to UP | 2025/7/1 17:24:43 | Notice |
| [OneWifi][8795]: WiFi radio radio2 is set to UP | 2025/7/1 17:24:42 | Notice |
| [OneWifi][8795]: WiFi radio radio1 is set to UP | 2025/7/1 17:24:40 | Notice |
| [OneWifi][8795]: Wifi VAP is set to down | 2025/7/1 17:24:03 | Notice |
| Channel ID |
20
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
0
|
0
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0
|
0
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0
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0
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0
|
0
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0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
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0
|
0
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0
|
0
|
0
|
0
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|||||||||||||||||||||||||
| Frequency |
531 MHz
|
417 MHz
|
423 MHz
|
429 MHz
|
435 MHz
|
441 MHz
|
447 MHz
|
453 MHz
|
|||||||||||||||||||||||||
| SNR |
44.6 dB
|
45.1 dB
|
45.1 dB
|
45.0 dB
|
45.1 dB
|
45.1 dB
|
45.1 dB
|
45.3 dB
|
|||||||||||||||||||||||||
| Power Level |
10.2 dBmV
|
9.4 dBmV
|
9.4 dBmV
|
9.4 dBmV
|
9.6 dBmV
|
9.7 dBmV
|
9.7 dBmV
|
9.9 dBmV
|
|||||||||||||||||||||||||
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
The upstream does not display any information at all.
I have a PDF report with evidence of the ping spikes, and disconnects.
XfinityRay
Official Employee
•
3.1K Messages
27 days ago
Good evening, @Autolumi! We are happy to further help with your service. I understand that can be frustrating to go through so many steps and visit and for the issue to remain. I assure you we don't want that either!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Autolumi
Visitor
•
2 Messages
23 days ago
issue is still happening. xfinity has done nothing to help me.
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