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user_b7b3a4
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3 Messages

Thursday, June 29th, 2023 6:46 PM

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Constant buffering on all devices

I have buffering or no connection issues with all of my devices. I've done the troubleshooting and it tells me that all is good. Using Wi-Fi-can't use ethernet based on modem only location. Ready to leave xfinity and go to another provider 

Question

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Updated 

2 years ago

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XfinityBrianH

Official Employee

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1.3K Messages

2 years ago

Thanks for reaching out to us here to let us know about the issues you are experiencing with your Wi-Fi, I can help! First I'd like to ask a few questions about how you are set up, could you please tell me if you are using a Xfinity Gateway modem, and do you have a stand-alone router connected to the modem? 

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user_b7b3a4

Visitor

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3 Messages

@XfinityBrianH​ 5th attempt to reply 

I have the modem/router that the xfinity technician installed 

2 years ago

0

XfinityDilary

Official Employee

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2.1K Messages

I appreciate your response, @user_b7b3a4. You mentioned going over some troubleshooting steps. Did you manually reboot the modem or through the app? Did you check the coaxial connection to make sure it's tight? We also recommend you check your modem placement to make sure it's in a location where you get the best Wi-Fi network performance. Here's a good article on how to improve your Wi-Fi network performance. Have you tried these steps as well? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_b7b3a4

Visitor

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3 Messages

Yes did those steps. Modem can only be in one spot. Didn’t have the buffering issues until a month ago 

2 years ago

0

XfinityJosephA

Official Employee

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1.7K Messages

@user_b7b3a4 let's take a closer look at your connection and signal quality. Getting more information will help us take the right actions to identify and solve the issue. Use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." I promise we will do all can to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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