Ever since we had some pretty bad storms here in Nashville, the connection has been dropping multiple times every day, especially during the middle of the day. I had two technicians come out, but one of them we kind of had a language gap, and the next one was obviously newer on the job. I tried to explain to them that I've had multiple modems and feel the problem may be beyond just what's happening in my apartment. After both visits I had issues again & am coming here to see if I can get in contact with someone a bit more equipped to handle the problem.
HW Version: 1.01
Nighthawk CM2500
Firmware Version: V5.01.02
Event Log:
| Tue May 13 14:54:44 2025 |
(Critical (3)) |
No Ranging Response received - T3 time-out; |
| Tue May 13 14:54:39 2025 |
(Notice (6)) |
CM-STATUS message sent. Event Type Code: 7; Chan ID: 3 4; DSID: N/A; |
| Tue May 13 14:54:39 2025 |
(Critical (3)) |
No Ranging Response received - T3 time-out; |
| Tue May 13 14:54:37 2025 |
(Critical (3)) |
16 consecutive T3 timeouts while trying to range on upstream channel 2 |
| Tue May 13 14:54:37 2025 |
(Critical (3)) |
Unicast Maintenance Ranging attempted - No response - Retries exhausted; |
| Tue May 13 14:54:37 2025 |
(Critical (3)) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out; |
| Tue May 13 14:54:35 2025 |
(Critical (3)) |
No Ranging Response received - T3 time-out; |
| Tue May 13 14:54:34 2025 |
(Critical (3)) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-VER=3.1; |
| Tue May 13 14:54:20 2025 |
(Critical (3)) |
No Ranging Response received - T3 time-out; |
| Tue May 13 14:54:09 2025 |
(Notice (6)) |
CM-STATUS message sent. Event Type Code: 7; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.; |
| Tue May 13 14:54:06 2025 |
(Critical (3)) |
No Ranging Response received - T3 time-out; |
| Tue May 13 14:54:01 2025 |
(Critical (3)) |
16 consecutive T3 timeouts while trying to range on upstream channel 3; |
| Tue May 13 14:54:01 2025 |
(Critical (3)) |
Unicast Maintenance Ranging attempted - No response - Retries exhausted; |
| Tue May 13 14:54:01 2025 |
(Critical (3)) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out; |
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
13 |
531000000 Hz |
7.2 dBmV |
39.1 dB |
189 |
1040 |
| 2 |
Locked |
QAM256 |
6 |
483000000 Hz |
8.0 dBmV |
39.3 dB |
113 |
549 |
| 3 |
Locked |
QAM256 |
7 |
489000000 Hz |
8.3 dBmV |
39.4 dB |
199 |
1025 |
| 4 |
Locked |
QAM256 |
8 |
495000000 Hz |
8.2 dBmV |
39.2 dB |
323 |
1509 |
| 5 |
Locked |
QAM256 |
9 |
507000000 Hz |
8.3 dBmV |
39.3 dB |
286 |
1541 |
| 6 |
Locked |
QAM256 |
10 |
513000000 Hz |
8.1 dBmV |
39.3 dB |
296 |
1526 |
| 7 |
Locked |
QAM256 |
11 |
519000000 Hz |
7.8 dBmV |
39.3 dB |
394 |
2040 |
| 8 |
Locked |
QAM256 |
12 |
525000000 Hz |
7.6 dBmV |
39.3 dB |
294 |
1551 |
| 9 |
Locked |
QAM256 |
14 |
537000000 Hz |
7.2 dBmV |
39.1 dB |
283 |
1541 |
| 10 |
Locked |
QAM256 |
15 |
543000000 Hz |
7.2 dBmV |
39.2 dB |
198 |
1035 |
| 11 |
Locked |
QAM256 |
16 |
549000000 Hz |
7.3 dBmV |
39.1 dB |
316 |
1524 |
| 12 |
Locked |
QAM256 |
17 |
555000000 Hz |
7.6 dBmV |
39.3 dB |
285 |
1540 |
| 13 |
Locked |
QAM256 |
18 |
561000000 Hz |
7.8 dBmV |
39.5 dB |
393 |
2045 |
| 14 |
Locked |
QAM256 |
19 |
567000000 Hz |
8.0 dBmV |
39.6 dB |
402 |
2030 |
| 15 |
Locked |
QAM256 |
20 |
573000000 Hz |
8.1 dBmV |
39.7 dB |
263 |
1490 |
| 16 |
Locked |
QAM256 |
21 |
579000000 Hz |
7.9 dBmV |
39.2 dB |
387 |
2048 |
| 17 |
Locked |
QAM256 |
22 |
585000000 Hz |
8.0 dBmV |
39.9 dB |
400 |
1949 |
| 18 |
Locked |
QAM256 |
23 |
591000000 Hz |
7.7 dBmV |
39.7 dB |
314 |
1526 |
| 19 |
Locked |
QAM256 |
24 |
597000000 Hz |
8.0 dBmV |
39.8 dB |
405 |
2029 |
| 20 |
Locked |
QAM256 |
25 |
603000000 Hz |
7.8 dBmV |
39.6 dB |
433 |
2017 |
| 21 |
Locked |
QAM256 |
26 |
609000000 Hz |
8.2 dBmV |
39.3 dB |
289 |
1559 |
| 22 |
Locked |
QAM256 |
27 |
615000000 Hz |
8.5 dBmV |
39.2 dB |
331 |
1514 |
| 23 |
Locked |
QAM256 |
28 |
621000000 Hz |
8.7 dBmV |
39.0 dB |
403 |
2036 |
| 24 |
Locked |
QAM256 |
29 |
627000000 Hz |
9.0 dBmV |
38.9 dB |
296 |
1616 |
| 25 |
Locked |
QAM256 |
30 |
633000000 Hz |
9.1 dBmV |
38.7 dB |
383 |
2055 |
| 26 |
Locked |
QAM256 |
31 |
639000000 Hz |
9.1 dBmV |
38.3 dB |
216 |
1088 |
| 27 |
Locked |
QAM256 |
32 |
645000000 Hz |
9.0 dBmV |
38.5 dB |
320 |
1527 |
| 28 |
Locked |
QAM256 |
33 |
651000000 Hz |
8.7 dBmV |
38.3 dB |
304 |
1611 |
| 29 |
Locked |
QAM256 |
34 |
657000000 Hz |
8.6 dBmV |
38.4 dB |
217 |
1094 |
| 30 |
Locked |
QAM256 |
35 |
663000000 Hz |
8.8 dBmV |
38.3 dB |
402 |
2042 |
| 31 |
Locked |
QAM256 |
36 |
669000000 Hz |
8.9 dBmV |
38.2 dB |
406 |
2040 |
| 32 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
|
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
29200000 Hz |
37.0 dBmV |
| 2 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
35600000 Hz |
36.8 dBmV |
| 3 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
22800000 Hz |
37.3 dBmV |
| 4 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
16400000 Hz |
37.5 dBmV |
| 5 |
Locked |
ATDMA |
5 |
1280 Ksym/sec |
39600000 Hz |
36.8 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
|
|
|
| Downstream OFDM Channels |
| Channel |
Lock Status |
Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier
Number Range |
Unerrored
Codewords |
Correctable
Codewords |
Uncorrectable
Codewords |
| 1 |
Locked |
0 ,1 ,2 ,3 |
37 |
690000000 Hz |
9.58 dBmV |
38.8 dB |
1108 ~ 2987 |
328670904 |
328429702 |
1699 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
|
| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
|
No Responses!