Consistent Outages for the past 3 weeks

Every single day between 2 and 5 PM our network drops and comes back up after 5 or 10 minutes. It happens at minimum 3-5 times but have experienced longer. 

Xfinity app always says "Unexpected network damage" or something along those lines. 

I don't understand why its still happening if they are working on it daily? I also don't want to hear about sun outages because that's non-sense for how consistent this is. The Xfinity assistant is 0 help and preprogramed with like 5 responses. Probably the most frustrating part of this experience is getting in contact with a real human who can tell me why this is happening. I'd understand if it was some massive issue. My wife and I both work remote jobs and its incredibly disruptive. 

I've not had this type of issue with Xfinity in the past few years, but reading others post I am seeing a trend. More outages and slower speeds. 

So how can I get the proper information on why this keeps happening? 

In advance, service tech hasn't come to my property. Xfinity app is saying outages detected and its being worked on, so I don't think its specific to me. Unless this is just part of the 

automation when an outage is detected.