HunterG's profile

New Poster

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1 Message

Wed, Apr 8, 2020 4:00 PM

Consistant Awful Periods of Ping Spiking and Internet Slowdown

Not sure what to do, I am being told to reset my gateway, which I have done about 8 times, and nothing is fixing this. It is happening all day every day, I am unable to get in contact with an actual respresentative because my problem apparently isn't important enough. 

 

I am on a wired connection and I never had this problem until the last week or so.

Responses

donandersonjr

Frequent Visitor

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14 Messages

1 y ago

Same here.  Work VPN connection drops and webex/zoom pauses.

EG

Expert

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87K Messages

1 y ago


@HunterG wrote:

Not sure what to do, I am being told to reset my gateway, which I have done about 8 times, and nothing is fixing this. It is happening all day every day, I am unable to get in contact with an actual respresentative because my problem apparently isn't important enough. 

 

I am on a wired connection and I never had this problem until the last week or so.


Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

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