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user_xkufub
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09/26/2026 1:03 PM

connetion issue

Hi, I just moved into a new apartment, and there is already a Wi-Fi router installed in the unit. I found the Wi-Fi name and password and was able to connect to the network, but it shows “No Internet Connection.”

Could you please let me know if I need to activate service with Xfinity for this router, or if there is anything else I need to do to get the internet working?

Thank you!

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Updated 

27 days ago

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XfinityChristy

Official Employee

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3.2K Messages

27 days ago

 

user_xkufub Hello, and thank you for reaching out through our Xfinity Community Forums! I hope your move is going smoothly. I'd be happy to take a closer look at the status of the account for your apartment and see what may be needed to get your services activated. To get started, please send me a direct message with your full name and service address, and I'll be glad to review the account and help however I can.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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How to: Direct messaging within the forum | Xfinity Community Forum

 

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EG

Expert

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122.4K Messages

27 days ago

@user_xkufub 

 Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? 

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