This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, modem / router brand and model number, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
Hello, @user_n8byyw. Thank you for reaching our team on Forums regarding your connectivity issues. Can you advise if you're having issues on all devices, have you attempted any troubleshooting steps through our Xfinity app? Here's a helpful article that give you by troubleshooting tips.
EG
Expert
•
106.3K Messages
4 days ago
Use a descriptive topic subject:
This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, modem / router brand and model number, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
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XfinityGabby
Official Employee
•
1.5K Messages
4 days ago
Hello, @user_n8byyw. Thank you for reaching our team on Forums regarding your connectivity issues. Can you advise if you're having issues on all devices, have you attempted any troubleshooting steps through our Xfinity app? Here's a helpful article that give you by troubleshooting tips.
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