2 Messages
Connectivity to PS4
Everytime I try to play anything online on my PS4 it kicks me out after a few minutes. The PS4 is saying it’s not getting barely any strength from the wifi even with the LAN cable connected. I’ve tried different fixes with port forwarding and DSN, but nothing is working. I can play a little and then it brings me back to the Home Screen.
XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@user_drzkrl Hello! Thank you for reaching out to us here on our Community Forum. Are you experiencing connectivity loss on any other devices other than your PS4?
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XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@user_drzkrl Have you tried using a different ethernet cable? Do you know how to hard restart your PS4? If you hold down the power button for 5-6 seconds it should force it to hard restart and may also help clear up the connection issues you're having. Since the issue seems to only be effecting your PS4 it doesn't sound like it's your modem or the signal we are sending you.
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