user_izwemy Any interruption is never a good thing and we would be more than happy to help look into this for you. As @EG stated, we do need a little more information to better assist.
When you are having the issues, are you seeing an alert in the status center or in your Xfinity app?
If not what troubleshooting have you already attempted? How often do the interruptions happen? Is there a common time frame, or are they random?
EG
Expert
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120.9K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAmandaB
Official Employee
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3.5K Messages
7 hours ago
When you are having the issues, are you seeing an alert in the status center or in your Xfinity app?
If not what troubleshooting have you already attempted?
How often do the interruptions happen? Is there a common time frame, or are they random?
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