2 Messages
Connectivity issues with SB8200: millions of errors on the status page and errors all over the event log
So my modem was working fine, but back when the plans all got upgraded I started experiencing intermittent drops throughout the day with T3 and T4 timeouts that last for a few minutes at a time. The problem got worse over time until I reached out to customer services on reddit. Prior to that I attempted to reboot the modem, power cycle the modem, and factory reset the modem. After reaching out I believe they may have reprovisioned the signal being sent to my modem and I believe I received an additional downstream channel (I could be wrong though). It was seemingly resolved for a little while until today when the problem came back again. When I logged into my modem I noticed that there were millions of corrected and uncorrectable errors in addition to more errors all over the event log. I did a quick reboot and took a snap shot of the logs posted below. You can see how many errors were posted on the status page immediately after reboot already. I'm starting to believe there is a problem with the connection somewhere external to my apartment. From my understanding, the error codes 16, 24, 20, and 22 on the event log are references to noise on the channel and then resolution of that noise with 16/24 applying to the OFDM/OFDMA channel. Please help!
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | 507000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 20 | Locked | QAM256 | 507000000 Hz | -5 dBmV | 38 dB | 38579 | 112885 |
| 17 | Locked | QAM256 | 483000000 Hz | -5 dBmV | 32 dB | 39508 | 89029 |
| 18 | Locked | QAM256 | 489000000 Hz | -5 dBmV | 39 dB | 37745 | 93311 |
| 19 | Locked | QAM256 | 495000000 Hz | -5 dBmV | 39 dB | 36368 | 95710 |
| 21 | Locked | QAM256 | 513000000 Hz | -5 dBmV | 39 dB | 34457 | 103316 |
| 22 | Locked | QAM256 | 519000000 Hz | -5 dBmV | 39 dB | 34507 | 104307 |
| 23 | Locked | QAM256 | 525000000 Hz | -6 dBmV | 39 dB | 34194 | 105780 |
| 24 | Locked | QAM256 | 531000000 Hz | -6 dBmV | 39 dB | 34014 | 106947 |
| 25 | Locked | QAM256 | 537000000 Hz | -6 dBmV | 39 dB | 33729 | 108188 |
| 26 | Locked | QAM256 | 543000000 Hz | -6 dBmV | 39 dB | 33453 | 108944 |
| 27 | Locked | QAM256 | 549000000 Hz | -6 dBmV | 39 dB | 33553 | 109788 |
| 28 | Locked | QAM256 | 555000000 Hz | -5 dBmV | 39 dB | 33269 | 110297 |
| 29 | Locked | QAM256 | 561000000 Hz | -6 dBmV | 39 dB | 33349 | 110926 |
| 30 | Locked | QAM256 | 567000000 Hz | -6 dBmV | 39 dB | 33174 | 111874 |
| 31 | Locked | QAM256 | 573000000 Hz | -6 dBmV | 39 dB | 33044 | 112411 |
| 32 | Locked | QAM256 | 579000000 Hz | -6 dBmV | 39 dB | 32827 | 113068 |
| 33 | Locked | QAM256 | 585000000 Hz | -6 dBmV | 38 dB | 33126 | 113298 |
| 34 | Locked | QAM256 | 591000000 Hz | -6 dBmV | 38 dB | 32812 | 113825 |
| 35 | Locked | QAM256 | 597000000 Hz | -6 dBmV | 38 dB | 32898 | 114235 |
| 36 | Locked | QAM256 | 603000000 Hz | -6 dBmV | 38 dB | 33439 | 114329 |
| 37 | Locked | QAM256 | 609000000 Hz | -6 dBmV | 38 dB | 33023 | 115181 |
| 38 | Locked | QAM256 | 615000000 Hz | -7 dBmV | 38 dB | 33218 | 115307 |
| 39 | Locked | QAM256 | 621000000 Hz | -7 dBmV | 38 dB | 33135 | 115735 |
| 40 | Locked | QAM256 | 627000000 Hz | -7 dBmV | 38 dB | 33281 | 116213 |
| 41 | Locked | QAM256 | 633000000 Hz | -7 dBmV | 37 dB | 33150 | 116647 |
| 42 | Locked | QAM256 | 639000000 Hz | -7 dBmV | 38 dB | 32690 | 117223 |
| 43 | Locked | QAM256 | 645000000 Hz | -8 dBmV | 38 dB | 33035 | 117175 |
| 44 | Locked | QAM256 | 651000000 Hz | -8 dBmV | 38 dB | 32792 | 117692 |
| 45 | Locked | QAM256 | 681000000 Hz | -8 dBmV | 37 dB | 32997 | 118239 |
| 46 | Locked | QAM256 | 687000000 Hz | -8 dBmV | 37 dB | 33029 | 118340 |
| 47 | Locked | QAM256 | 693000000 Hz | -9 dBmV | 37 dB | 33134 | 118805 |
| 48 | Locked | OFDM PLC | 850000000 Hz | -12 dBmV | 35 dB | 3503449 | 11522 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
| 6 | Locked | SC-QAM | 10400000 Hz | 3200000 | 42.3 dBmV | |
| 7 | Locked | SC-QAM | 16400000 Hz | 6400000 | 42.8 dBmV | |
| 8 | Locked | SC-QAM | 22800000 Hz | 6400000 | 43.0 dBmV | |
| 9 | Locked | SC-QAM | 29200000 Hz | 6400000 | 42.8 dBmV | |
| 10 | Locked | SC-QAM | 35600000 Hz | 6400000 | 42.0 dBmV | |
| 12 | Locked | SC-QAM | 40400000 Hz | 3200000 | 42.5 dBmV | |
| Date Time | Event Level | Description |
|---|---|---|
| 6/8/2024 14:50:08 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 6/8/2024 15:04:29 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 6/8/2024 15:14:58 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 7/8/2024 05:00:44 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 7/8/2024 11:16:29 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 7/8/2024 11:51:18 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/08/07 at 11:51 AM. |
| 7/8/2024 12:06:22 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/08/07 at 12:06 PM. |
| 31/12/1969 16:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:20 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz. |
| 31/12/1969 16:00:23 |
3 | No Ranging Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:35 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 7/8/2024 12:08:49 |
3 | SYNC Timing Synchronization failure - Loss of Sync; CM-QOS=1.1;CM-VER=3.1; |
| 7/8/2024 12:09:34 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/08/07 at 12:09 PM. |
| 31/12/1969 16:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz. |
| 31/12/1969 16:00:24 |
3 | No Ranging Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:38 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:38 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:38 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 7/8/2024 13:34:51 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 8/8/2024 05:08:46 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 10/8/2024 04:10:38 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 21/8/2024 05:03:18 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 27/8/2024 11:39:42 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 27/8/2024 11:41:04 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 27/8/2024 11:54:33 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 27/8/2024 11:54:48 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 27/8/2024 12:09:48 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 27/8/2024 13:54:48 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 28/8/2024 12:13:31 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 28/8/2024 12:43:37 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 28/8/2024 12:51:56 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/08/28 at 12:52 PM. |
| 31/12/1969 16:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz. |
| 31/12/1969 16:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:36 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 5/9/2024 18:26:38 |
3 | SYNC Timing Synchronization failure - Loss of Sync; CM-QOS=1.1;CM-VER=3.1; |
| 5/9/2024 18:26:44 |
3 | No Ranging Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 6/9/2024 13:32:34 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 6/9/2024 15:03:44 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 6/9/2024 15:16:29 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 11:56:49 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 12:08:02 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 12:15:04 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 13:07:29 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 13:09:05 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/09/08 at 1:09 PM. |
| 8/9/2024 13:36:33 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 13:53:32 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 13:53:40 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 13:57:59 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 14:13:03 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 8/9/2024 14:14:58 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:20 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz. |
| 31/12/1969 16:00:23 |
3 | No Ranging Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:36 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:36 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:36 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 9/9/2024 21:04:53 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/09/09 at 9:04 PM. |
| 9/9/2024 22:53:43 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 10/9/2024 10:18:22 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/09/10 at 10:18 AM. |
| 10/9/2024 11:51:43 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/09/10 at 11:51 AM. |
| 10/9/2024 17:37:15 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/09/10 at 5:37 PM. |
| 12/9/2024 13:43:56 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 13/9/2024 11:59:55 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 13/9/2024 12:12:37 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 23/9/2024 14:59:27 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 24/9/2024 11:55:04 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 24/9/2024 11:58:42 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 10:50:10 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; ;CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 10:55:01 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 10:58:17 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 10:59:57 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 11:16:06 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 11:28:23 |
3 | Failed LAN WebGUI login attempt from 98.234.50.23 on 24/10/01 at 11:28 AM. |
| 1/10/2024 11:28:25 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 11:28:28 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/10/01 at 11:28 AM. |
| 1/10/2024 11:29:00 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 11:52:21 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/10/01 at 11:52 AM. |
| 1/10/2024 12:20:29 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/10/01 at 12:20 PM. |
| 31/12/1969 16:00:16 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-9, 5-42MHz. |
| 31/12/1969 16:00:24 |
3 | No Ranging Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:28 |
6 | Honoring MDD; IP provisioning mode = IPv6 |
| 31/12/1969 16:00:36 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:36 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:36 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 1/10/2024 12:22:22 |
6 | TLV-11 - unrecognized OID; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 12:22:28 |
6 | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 12:22:47 |
6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 12:23:00 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out; CM-QOS=1.1;CM-VER=3.1; |
| 1/10/2024 12:25:15 |
3 | Successful LAN WebGUI login from 98.234.50.23 on 24/10/01 at 12:25 PM. |
XfinityAmandaB
Official Employee
•
1.4K Messages
5 days ago
0
0
interestingly_enough
2 Messages
15 hours ago
@EG
Where are you at with your thoughts on this one? You're the one we all really want to hear from haha
0
0