Skip to main content

    Support

    Offers

James57's profile
James57
1st Reply

New Poster

 • 

2 Messages

Tuesday, June 4th, 2024 9:26 PM

Closed

Connectivity Drop

My service has a severe drop in connectivity. XFinity's own speed test confirms. My usual connectivity is around 800-700Mbps but for the last few days I've only seen 18-23Mbps. Can you help?

Service area: zip code 30236

Question

 • 

Updated 

11 months ago

32

1

0

This post was created from this reply on different post
XfinityMartyR

Official Employee

 • 

2K Messages

11 months ago

 

James57 Thanks for reaching out! Have you checked out our internet troubleshooting steps posted to our Xfinity Community Forums? How to Troubleshoot Your Xfinity Internet Connection
 
Sometimes a speed concern can be resolved by a modem or router restart. Let us know your results after going through the posted troubleshooting steps. 

 

0

0

forum icon

New to the Community?

Start Here