2 Messages
Connection Timeouts on IPv4 Websites and services
I'm having issues connecting to any IPv4 website and most of my online apps are also failing to connect to live services, updated, etc (which I assume is related). Websites were reporting timeouts or unable to be found. The issue affects multiple devices and I can connect to hotspots and such and get working again so I suspect its not my devices.
When I tried to do pings and tracert IPv6 worked (with the occasional handled timeout) but IPv4 fails very quickly (generally within the first 5 hops). Pings to the provided DNS servers (75.75.75.75 and 75.75.76.76) timeout as well.
Phone troubleshooting didn't help much. We Factory reset the modem and still have the same issue. I've also tried manual IP and no luck either. Not too sure what to do from here.
XfinityShawn
Official Employee
•
1.7K Messages
2 years ago
@jleibman Our team can help you with your connection concerns. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
EG
Expert
•
111.8K Messages
2 years ago
@jleibman @XfinityShawn
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
1
0
EG
Expert
•
111.8K Messages
2 years ago
@jleibman
Thanks for posting back with the update ! Hope it holds up for you ! Good luck !
0
0