New Poster
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1 Message
connection problems
I seem to be having a problem with a couple websites that I can't access I keep getting a time out error message when I try to go to them. I have tried different browsers, Computers, even cell phone on WI-FI and can't connect when I use my cell phone data it connects have been using the sites for years but in the last month the troubles started only seems to be on my home network and only the two websites
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ComcastRob
Official Employee
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227 Messages
2 m ago
@tcbmike
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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86.1K Messages
2 m ago
Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;
To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.
https://www.xfinity.com/support/articles/xfinity-xfi-faqs
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