Tue, Nov 17, 2020 10:00 PM
7 m ago
Bronze Problem Solver
@Brandonm15 wrote:Hi i just got my router for my new apartment and i did the setup and it isnt working on any divice
What make/model devices do you have for your Comcast connection? What lights are on your modem? Have you called Customer Service at 800-COMCAST or 800-XFINITY to have them verify connectivity to your modem?
You need to provide more details... Is this a new install or was their service previously ? Did it ever work ? Is there a live cable feed / wall outlet ? Was it a self-activation or did you call in to get it activated ?
Is this with a WiFi connection ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?