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user_960ba4
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12 Messages

Sunday, December 31st, 2023 6:25 PM

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Connection lost several times per day

If there any REAL Xfinity customer support on this forum??

I lose my internet connection 5-7 times a day which spontaneously returns.

I have called Xfinity support several times and I get the usual....reboot the modem/router then agent blames my equipment.

They refuse to dispatch a technician to come actually check out my line.

Do I have to rent Xfinity equipment (modem/router) to get a tech to finally check the signal to my house???

To me, this is not customer support.

Question

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Updated 

2 years ago

 • Edited

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XfinityChristy

Official Employee

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2.1K Messages

2 years ago

@user_960ba4Thank you for reaching out here on our Xfinity Forums. I am sorry to hear this has been your experience and would like to look into this with you. To get started, please send us a "Direct Message", including your full name, and your full address. Thank you in advance, and I look forward to speaking with you! 

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_960ba4

Visitor

 • 

12 Messages

2 years ago

I got message yesterday that my issues were corrected.  
Well, it seems my connectivity is even worse!

My internet connection goes out every hour for at least 10 to 45 minutes at a time.  
Pathetic service!

1

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XfinityVictor

Official Employee

 • 

1.5K Messages

@user_960ba4 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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