Cybrsk8r's profile

New Poster


4 Messages

Wed, Aug 26, 2020 5:00 AM

Connection keeps dropping

My connection keeps dropping.  It won't stay up for more than 10 minutes.  This seemed to start happening when Covid-19 arrived.  Could all the people working from home and kids distance learning be overtaxing the system.  My signal levels look good.  +5dBmv down and about +35 dBmv up. I have an almost brand new Arris SB-6183.





86.7K Messages

9 m ago

Please post the signal stats in there entirety (take screenshots or copy and paste the text) as well as the modem's error log entries.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here