Visitor
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1 Message
Connection issues
I’ve been experiencing service issues for over a month; the connection drops and reconnects frequently, every hour, and the hotspots aren't showing up either. I need help and an explanation of what is going on; I haven't had this happen before. On top of that, it has been IMPOSSIBLE to speak with a human being who can answer my questions. I am not happy with the service.
EG
Expert
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119.6K Messages
1 day ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinitySeth
Official Employee
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1.4K Messages
3 hours ago
Howdy user_w5iqsq 👋 You're in the right place for help in our community, so thanks for stopping by! I know how frustrating it is to deal with internet issues frequently, so I want to help ensure your own connection is as consistent as possible. Up to this point, can you let me know what troubleshooting you've attempted?
If you haven't already tried, I would suggest troubleshooting your connection directly through the Xfinity app as it can often help resolve or at the very least diagnose a lot of common internet 👍 For more information on how to do that, please check out xfinity.com/support/articles/internet-connectivity-troubleshooting and let us know if you have any questions!
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