1 Message
Connection Issues
Hi. Ever since I have got the wifi I have been having very bad connections issues. I had a connection before but I was told to change my gateway and ever since that I have had so many issues.
1 Message
Hi. Ever since I have got the wifi I have been having very bad connections issues. I had a connection before but I was told to change my gateway and ever since that I have had so many issues.
EG
Expert
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110.7K Messages
1 year ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityMartyR
Official Employee
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2.2K Messages
1 year ago
Hi, @user_wys0h8. Did you have a chance to test your connection as @EG suggested?
Also, if you are not getting a strong Wi-Fi signal throughout your home, there may be something that is interfering with the broadcast. Placement of the Gateway (modem/router) is key in your home and is best to have in a central area of your home. In this article (Xfinity Internet and Wi-Fi Connection Troubleshooting), you will find some great tips on how to improve your Wi-Fi connection.
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