1 Message
Connection issues
Why the app says that I have over 100% connection but all my devices are having issues with connection error and getting disconnected? For years it doesn't matter if it's called Comcast or Xfinity but it's always the same [Edited: "Language"/"Inflammatory"].
CCAnthonyT
Retired Employee
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1K Messages
3 years ago
Hey there, so sorry to hear you are having issues with your devices staying connected. Happy to look into this for you. Please send a DM to XFINITY SUPPORT with your name and address so that I can look into this for you!
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EG
Expert
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118.4K Messages
3 years ago
@axlmrls
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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