Visitor
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1 Message
Connection issues following xFi Advantage gateway / gigabit upgrade
On a similar boat here. Months now of poor internet service and it all started when we upgraded plans to the 1G and got (rented) their new “advance” Gateway. We keep getting disconnected sometimes to an alarming rate of 5 or 6 times during the hour. Comcast has been good to give us a small discount here and there on our monthly but they haven’t been able to fix the problem. Last time one of their technicians was here they blamed the problem on our PS4 saying “it was attacking the Gateway” and consequently causing the interruptions. A week has past now since the console has been off (and disconnected) and there’s been no improvement. After speaking again with customer service, they will be sending another tech next week to look into things again.
XfinityVianney
Official Employee
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2.2K Messages
4 years ago
Hello, @user_c8751e. I see you are having similar issues now with your Gigabit service and Xfinity equipment. I understand the frustration this can cause especially after upgrading. I know we have a tech going on soon, and I'd like to monitor the visit to ensure everything goes well.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your message. Please add your first and last name to help us locate your account. Let me know if you have any questions.
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